Privacy Policy

PRIVACY POLICY

Last Updated: October 3, 2025

1. INTRODUCTION

kognaris.uk ("we", "our", "us") operates the website https://kognaris.uk (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. INFORMATION WE COLLECT

2.1 Personal Information
We collect the following personal information:
- Email address (via Auth0 authentication)
- Name or username
- Payment information (processed securely by Stripe - we do not store card details)

2.2 Usage Data
We automatically collect:
- Test scores and answers
- Time spent on questions
- Practice session data
- Browser type and version
- IP address
- Pages visited and time spent on pages

3. HOW WE USE YOUR INFORMATION

We use collected information to:
- Provide and maintain our Service
- Process payments and subscriptions
- Display your child's progress on the parent dashboard
- Identify weak areas and track improvement over time
- Send important service updates (e.g., payment confirmations, account changes)
- Improve our Service and user experience
- Comply with legal obligations

4. DATA STORAGE AND SECURITY

- Your data is stored on Render.com's secure servers in the EU/UK region
- Payment processing is handled by Stripe (PCI DSS compliant)
- Authentication is managed by Auth0 using industry-standard security
- We use encryption for data transmission (HTTPS/TLS)
- We implement appropriate technical and organizational measures to protect your data

5. DATA SHARING AND DISCLOSURE

We do NOT sell your personal data to third parties.

We share your information only with:
- Stripe (payment processing)
- Auth0 (authentication)
- Render.com (hosting infrastructure)

We may disclose your information if required by law or to protect our rights.

6. COOKIES

Our Service uses cookies to:
- Maintain your login session
- Remember your preferences
- Analyze site usage

You can instruct your browser to refuse cookies, but this may limit Service functionality.

7. CHILDREN'S PRIVACY

Our Service is intended for children aged 9-11 preparing for the 11+ exam. We collect only the minimum data necessary to provide our Service. Parents/guardians create accounts and are responsible for monitoring their child's use of the Service.

We do not knowingly collect personal information from children without parental consent.

8. YOUR DATA RIGHTS (GDPR)

If you are in the UK/EU, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to processing of your data
- Data portability
- Withdraw consent at any time

To exercise these rights, contact us at: josh.sutcliffe.personal@gmail.com

9. DATA RETENTION

We retain your data:
- While your account is active
- For up to 30 days after account deletion (for backup/recovery purposes)
- Longer if required by law (e.g., tax records - 6 years)

10. THIRD-PARTY LINKS

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the "Last Updated" date.

Continued use of the Service after changes constitutes acceptance of the new policy.

12. CONTACT US

If you have questions about this Privacy Policy, contact us:
- Email: josh.sutcliffe.personal@gmail.com
- Website: https://kognaris.uk

13. STRIPE PAYMENT PROCESSING

Payment information is processed by Stripe and subject to Stripe's Privacy Policy: https://stripe.com/privacy

We never store your full credit card details on our servers.

14. AUTH0 AUTHENTICATION

Authentication is managed by Auth0 and subject to Auth0's Privacy Policy: https://auth0.com/privacy

We receive only your email address and basic profile information from Auth0.